Terms & Conditions and Policies

Welcome to my online jewellery shop! I appreciate your business and I am committed to providing you with high-quality, handmade and refurbished sterling silver jewellery. Please read these terms and conditions carefully before using my website. By using my website, you agree to these terms and conditions.

Definitions:

In these terms and conditions:

"We", "us", "our", "I" and "my" refer to the online jewellery shop.

"You" and "your" refer to the customer or user of our website.

"Goods" refer to any item or product available for purchase on our website.

"Website" refers to our online store.

"Contract" refers to the agreement between you and us for the purchase and sale of goods.

General terms:

2.1 Eligibility:

To use our website, you must be at least 18 years old and have legal capacity to enter into a contract.

2.2 Product descriptions:

We strive to ensure that our product descriptions are accurate and complete. However, we do not guarantee that the descriptions, prices, and availability of goods are error-free. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

2.3 Prices:

All prices on our website are in British Pounds (GBP) and are inclusive of Value Added Tax (VAT) at the current rate. We reserve the right to change our prices at any time without prior notice. However, once you have placed an order and we have accepted it, the price you paid will not change.

2.4 Orders:

When you place an order on our website, you are making an offer to purchase goods from us. We reserve the right to accept or reject your offer at our discretion. We will send you an email confirmation of your order, which does not mean that we have accepted it. We will accept your order and form a contract with you only when we dispatch the goods to you and send you an email confirmation of dispatch.

2.5 Payment:

Payment for goods and delivery charges must be made at the time of placing your order. We accept payment by debit card, credit card, PayPal, Klarna, and other payment methods that we may offer from time to time. We use a secure payment gateway to process your payment and protect your personal information.

2.6 Delivery:

We will deliver the goods to the delivery address that you provide at the time of placing your order. We will use reasonable efforts to deliver the goods within the estimated delivery time, but we do not guarantee that we will meet the delivery time. We will not be liable for any delay or failure to deliver the goods due to circumstances beyond our control.

Please note that we only dispatch orders on TUESDAYS and FRIDAYS. The cut-off time for orders is 9am on the morning of dispatch.

We use Royal Mail to post our orders. For deliveries within the UK, Royal Mail offer a signed-for service which only ensures that a signature is obtained upon delivery. If you require insured delivery, please choose the appropriate shipping option during checkout. Please note that insured delivery covers the value of the goods should they get damaged or go missing in transit.

If you have any questions or concerns regarding delivery, please contact us before placing your order.

2.7 Returns and refunds:

For Refurbished Preloved Items:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 14 days of receipt for a refund, provided that the item(s) are in their original condition and packaging.

Please note that a fixed restocking fee of £5.00 per item will be charged for returns due to reasons such as change of heart, change of mind, too big, too small, or not suitable. Additionally, if the item(s) have been tampered with in any way, an hourly rate will be charged to restore the item(s) to their original condition. Any fees will be communicated to you prior to processing your return.

If an item has been damaged in transit, we will need to see photographic evidence of the damage before we can process your refund.

We recommend that you use the cheapest signed-for delivery method to return the item(s) to us. Please note that we will only reimburse the cost of return postage if the item(s) are damaged or not as described.

Once we receive the returned item(s), we will process your refund as soon as possible, but no later than 14 days after receiving the returned item(s).

For Handmade Items:

We recommend that you use the cheapest signed-for delivery method to return the item(s) to us. Please note that we will reimburse the cost of return postage if the item(s) are damaged or not as described.

If an item has been damaged in transit, we will need to see photographic evidence of the damage before we can process your refund.

Once we receive the returned item(s), we will process your refund as soon as possible, but no later than 14 days after receiving the returned item(s).

For Personalised Handmade Items:

Due to the nature of personalised items, we are unable to accept returns or issue refunds. However, we encourage you to contact us if there are any issues with your personalised item(s) so that we can resolve the issue to your satisfaction.

If you have any questions or concerns regarding returns, please contact us before returning the item(s).

2.8 Intellectual property:

All intellectual property rights, including copyright, trademarks, and designs, in the goods and our website are owned by us or our licensors. You may not use or reproduce any of our intellectual property without our prior written consent.

2.9 Liability:

Our liability to you in connection with the goods and the website is limited to the purchase price of the goods. We will not be liable for any indirect, special, or consequential loss or damage, or any loss of income, profits, goodwill, data, contracts, or use of money, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

2.10 Governing law:

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Handmade and refurbished sterling silver jewellery:

3.1 Handmade jewellery:

Our handmade jewellery is made from sterling silver, which is a precious metal that may tarnish over time. We recommend that you avoid wearing the jewellery in water, while exercising, or while sleeping, and that you store it in a dry and air-tight place. We do not guarantee the durability or longevity of the jewellery.

3.2 Refurbished jewellery:

Our refurbished jewellery is previously owned and may have signs of wear and tear, which we will describe in the product description to the best of our knowledge. We do not guarantee the condition or authenticity of the jewellery.

Privacy policy:

We take your privacy seriously and will only use your personal information in accordance with our privacy policy, which can be found on our website.

Amendments:

We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately upon posting.

Thank you for shopping with SilverAli!

Privacy Policy

Introduction

We take your privacy very seriously and are committed to protecting your personal information. This privacy policy explains how we use and protect any personal information that you give us when you use our website.

Information We Collect

We may collect the following personal information when you use our website:

Name

Contact information including email address and phone number

Demographic information such as postcode, preferences, and interests

Other information relevant to customer surveys and/or offers

What We Do with the Information We Gather

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

To improve our products and services

To periodically send promotional emails about new products, special offers or other information which we think you may find interesting

To contact you for market research purposes

To personalise your website experience according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

We use cookies on our website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Mailing list

We collect personal information such as name and email address when you sign up for our mailing list. This information is used to send you marketing communications such as newsletters, promotions, and updates about our products and services. We use a third-party email marketing platform to manage our mailing list, and we may share your information with them to facilitate these communications. By subscribing to our mailing list, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.

You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly. Once you unsubscribe, we will remove your personal information from our mailing list within a reasonable time frame.

We may also collect data related to your interactions with our marketing communications, such as whether you opened an email or clicked on a link. We use this information to improve our marketing efforts and to better understand our audience. We may share this data with our email marketing platform or other third-party analytics providers.

If you have any questions or concerns about our mailing list or data collection practices, please contact us at: [email protected]

Changes to This Policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2023.

If you have any questions or concerns about our privacy policy, please do not hesitate to contact us.

ReCAPTCHA

I care about the security of my website and the protection of your personal information. As part of my efforts to ensure a safe and secure browsing experience, I use Google's ReCAPTCHA service to help prevent spam and abuse. ReCAPTCHA is subject to Google's privacy policy and terms of service. By using my website, you acknowledge and consent to the processing of your personal data by Google in accordance with its policies. Thank you for helping me maintain a safe and secure website for all users.

Gift Vouchers

Gift vouchers are redeemable for jewellery products or workshops on my website only and cannot be exchanged for cash or refunded.

Gift vouchers purchased for workshops are valid on weekdays (Monday, Tuesday, Wednesday, Thursday or Friday) or weekends (Saturday or Sunday). Please select the appropriate voucher for your requirement.

Gift vouchers must be redeemed within a six month time frame, which will be clearly stated on the voucher. If a gift voucher is not redeemed within the specified time frame, it will expire and become invalid.

Gift vouchers may only be used for a single transaction; any remaining balance on a voucher cannot be used for future purchases.

If the value of the items purchased using a gift voucher is less than the value of the voucher, the remaining balance will not be refunded.

If the value of the items purchased using a gift voucher exceeds the value of the voucher, the remaining balance must be paid using another payment method.

A gift voucher may not be used in conjunction with any other gift vouchers, discount codes or promotions.

I reserve the right to cancel or refuse the use of any gift voucher in cases of fraud, illegal activity or in the event of a breach of these terms and conditions.

I reserve the right to amend these terms and conditions at any time, without notice.

By purchasing and/or using a gift voucher on my website, you agree to these terms and conditions.

If you have any queries or questions relating to gift vouchers, please do not hesitate to contact me via my website contact page.